Qantas...again

Took another Qantas flight last weekend – this time international [to New Zealand]. Arrived at the airport on time and was absolutely dismayed at the length of the queues – there were hundreds of people in a long line crawling along at literally a snail’s pace. And were these hundreds of people being checked in by tens of super-fast, efficient check-in people? No, there were three, sometimes boosted to four, as some of them took breaks and others turned up. It was simply unbelievable!

Now I understand that Qantas is trying to keep its profit levels up, presumably by cutting service staff and actually, I had wondered if they’ve got to the stage where they’re such an efficient operation, that it might be a good company to buy shares in. However, by virtue of my recent experience, I think not.

By the looks of disbelief and sheer frustration, I would say they’ve taken their cost-cutting too far, to the extent that people will actually start trying to fly other airlines [just about any other airline] just to get some semblance of service.

The only positive was the inflight service; unlike most Qantas flights, the staff on this one were young, friendly and attentive – maybe years of customer complaints are finally leading to some improvements, at least in international!

But boy, they need to take a look at those queues!